You can return items within 30 days of delivery. They need to be unused and in their original packaging. Email us first at supportloomie@gmail.com with your order number, so we can match your parcel to your order. Return shipping is paid by you, unless the item arrived damaged, defective or wrong.

We accept major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna. Our checkout is encrypted for your safety.

Email us as soon as possible at supportloomie@gmail.com. As long as your order hasn't shipped yet, we can change or cancel it.

Yes, we ship to more than 40 countries, and standard shipping is free everywhere. For deliveries outside the EU, customs duties or import taxes may apply depending on your country.

Orders are prepared within 1–2 business days. Your order usually arrives within 7–14 business days in total, depending on where you are and on customs clearance.

Yes – standard shipping is free on every order, with no minimum order value.

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

Each coat page has a size guide: enter your dog's chest girth and it shows you the right size. Between two sizes? Choose the larger one. Still unsure? Email us and we'll help.